Supporting the UN Sustainable Development Goals (SDGs)
Advancing global sustainability through alignment with the UN SDGs.
Analysis of Key Issues
Environmental
Response to climate change
Definition:
Responsibility for climate change arising from the Company's operations throughout its business operations and supply chain, both directly and indirectly, assessing risks and opportunities, and planning to effectively cope with climate change in both physical and transitional risks that may affect the Company, as well as participating in supporting actions to achieve climate change goals at both the national and international levels.
Positive / Negative impact:
- Participate in promoting and strengthening cooperation in and responses to national and international climate change goals.
- Creating operational guidelines with partners to achieve Net Zero goals from doing business together
Stakeholders:
- Shareholders
- Partners / Allies
- Employees
Environmental management system and efficient use of resources
Definition:
Establishing environmental policies and organizing environmental operations that are systematic, efficient and standardized, as well as having processes to prevent impacts and rehabilitate in the event of impacts, such as controlling the release of pollution into the environment, both water pollution and air pollution, as well as taking action to preserve biodiversity, especially from transportation and services, including reducing food loss and food waste from operations.
Positive / Negative impact:
- Reducing the environmental impact of business operations on both internal and external stakeholders
- Opportunities to seek technologies for efficient environmental management and to reduce resource loss.
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees
Social
Human resource management
Definition:
Human resource management to align with business strategy and promote work efficiency through various work processes such as recruitment, internal and external training, as well as covering operations to retain employees and reduce turnover rates through engagement, advancement and career security, as well as providing appropriate welfare and compensation that promote employee health and wellbeing.
Positive / Negative impact:
- Improving the quality of life of employees
- Career advancement and stability
- Retaining talented personnel to develop the organization
Stakeholders:
- Employee
Occupational health and safety management
Definition:
Occupational health and safety management covering the safety of the company's personnel and contractors working for the organization under a good safety management policy and system will help reduce and control risks arising from operations to ensure that the company can continue its business without abnormal events such as construction accidents and epidemics, which lead to disruptions in operations, loss of life, property and corporate reputation, as well as impacts on the environment and communities.
Positive / Negative impact:
- Safety of life and property of stakeholders
- Promote an environment and society that is safe from normal and abnormal events.
- Business Continuity
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees
Human rights
Definition:
Respecting labor rights and complying with international human rights principles, and establishing policies and business operations that are committed to respecting and protecting human rights, as well as avoiding the creation of human rights impacts through business operations, including taking into account labor rights that the organization's workers should receive appropriately, such as wages and salaries.
Positive / Negative impact:
- Human rights violations of stakeholders in the supply chain affect the credibility and image of the company with stakeholders.
Stakeholders:
- Partners / Allies
- Society / Community
- Customers
- Employees
Social responsibility
Definition:
Business operations go hand in hand with creating value for communities and society through organizing activities or projects that benefit communities and society in terms of economy, society, and the environment in order to build community confidence in the organization. It also includes being a good citizen by conducting business responsibly and in line with the Sustainable Development Goals (SDGs).
Positive / Negative impact:
- Creating opportunities for communities and society
- Reduce the risk of impacts caused by business on the environment, community and society.
- Opportunities to integrate social activities into every organizational process (CSR in Process)
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees
Governance and Economic
Business ethics and corporate governance
Definition:
Conducting business in accordance with the organization's vision and mission to create a sustainable corporate image through ethical operations, acceptance by the community and society, and responding to the expectations of stakeholders, with a focus on creating collaboration with various sectors and promoting income distribution to local areas to ensure that the company can grow sustainably alongside the community.
Positive / Negative impact:
- It is a fundamental issue that companies must address.
- It may affect the company's image and the confidence of stakeholders in investing, doing business together, and using services.
Stakeholders:
- Shareholders
- Partners / Allies
- Employees
Risk management
Definition:
Mechanisms for managing risks, crises and operations under unusual situations, including preparation to cope with situations, leading businesses to overcome various situations effectively.
Positive / Negative impact:
- It is a fundamental issue that companies must address.
- It may affect the company's image and the confidence of stakeholders in investing, doing business together, and using services.
Stakeholders:
- Shareholders
- Partners / Allies
- Society /Community
- Customers
- Employees
Consumer satisfaction
Definition:
Customer relationship management through building relationships and customer satisfaction by delivering good experiences and customer service that can meet customer needs to ensure that customers receive quality products and services that are safe, meet expectations, and have confidence in choosing the company's products and services.
Positive / Negative impact:
- Build trust in providing good service to customers and consumers.
- Promote the development of safe products and services that are responsive to a variety of stakeholders.
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees
Sustainable supply chain management
Definition:
Supply chain management through processes or procedures for selecting fair trading partners, monitoring and assessing trading partner risks, and setting measures to reduce the impact of risks that may occur in the supply chain, so that trading partners can deliver responsibility throughout the supply chain effectively, both in normal and unexpected situations, as well as promoting trading partners to operate their businesses sustainably in terms of the economy, society, and the environment.
Positive / Negative impact:
- A leadership role that drives sustainability in the supply chain together with the government and other private sectors.
- Promote the development of business partners' potential in terms of quality, service and sustainable operations.
- Business partners' operations that may impact communities and society
- Promote transparency in trading partner management
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees
Innovation and technology
Definition:
Creating innovation for everyone to meet the expectations of stakeholders through the use of technology and digital systems to participate in the development of products and services to add value, respond to current and future changes, as well as creating internal innovations to increase operational efficiency and increase the organization's competitiveness.
Positive / Negative impact:
- Delivering value-added products and services that meet the needs of diverse stakeholders
- Facilitate employee operations
- Creating opportunities to develop innovations and technologies for diverse stakeholders
Stakeholders:
- Shareholders
- Partners / Allies
- Society / Community
- Customers
- Employees